Privacy and Confidentiality

The WCH respects the privacy of everyone who accesses our services and information. We adhere to the Department of Health Code of Fair Information Practice and will take all reasonable steps to ensure that any information collected about our consumers

• is accurate and up to date
• contains only details which are relevant
• is only available to people who need it to treat and care for our consumers or who have responsibilities related to their treatment and care and
• is protected from misuse and unauthorised access by other people.

How the WCH manages privacy and personal information

For more information regarding privacy and confidentiality please

• contact the WCH Privacy Officer by phoning (08) 8161 7348 or
• email: cywhs.foiofficer@cywhs.sa.gov.au

Information collected through our website

When you look at the WCH website we compile data that records and logs your visit. This information includes

• your internet address or that of your proxy server if you use one
• your complete machine name or that of your proxy server if you use one (eg frank.hello.com.au)
• the date and time of your visit to the site
• the pages you accessed and downloaded
• the previous site you visited
• the type of browser you used
• any internet address you take directly via a link on our site.

This information helps us to continue to develop our website. The information will not be used to identify you in any way except in the event of an investigation where a law enforcement agency may exercise a warrant to inspect the logs.

Emails to our website

If you send an email to our website or complete a feedback form your email address will be known to WCH Staff. Your email address and message will only be used for the purpose for which you have provided it.

We will not add your email address to a mailing list or disclose it to another person or organisation without your consent, except in the unlikely event of an investigation by a law enforcement agency.

Emails sent to this site are treated as a public record and are retained in accordance with relevant regulations.

Links to other sites

The WCH is not responsible for the content and privacy practices of other websites which may be accessed via links from this site.

Your Rights and Responsibilities
Public or private patients
Complaints and praise
Access to information
Contacts

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