Women's and Children's Hospital
Family MET Call - Medical Emergency Team
Do you feel you are not being heard? Are you worried about a recent change in your condition or that of your loved one?
The following information is provided to guide you through the steps so you will know how to get help when you are worried about a patient's condition worsening, not doing as well as expected, or not improving despite treatment.
STEP 1: Talk to a nurse, midwife or doctor about your concerns.
STEP 2: If you are still worried...
STEP 3: If you are still worried...
What is a MET call?
Calling a MET call will bring a specialised team to the bedside. MET is short for Medical Emergency Team. When a MET call is made by someone, the team comes quickly to assess, treat and plan further care for the patient.
What is a family MET call?
A Family MET call is the same team as a MET call. The reason for the name difference is to help the switchboard operator. They will know it is a consumer calling and will ask you a few questions because we want to make sure the right team gets to the right patient.
Will I offend staff if I ask for a Family MET Call?
No. We value your participation in care. We understand that you know yourself or your loved one better than anyone. This is why we want you to let us know if you notice a worrying change.
Here at the Women's and Children's Hospital, we aim to work in partnership with our patients and their family and carers. Our patients get the best outcomes when we all work together as a team.
View the Family MET poster:
last modified: 30 Nov 2016